Terms and Conditions

1. Introduction and Acceptance

1.1 Agreement to Terms

Welcome to Scout Me Pro, a trading name of Cyco GNMC Holdings Ltd (Company Number: HE458993), a company registered in Cyprus with its registered address at 33 Theklas Lysioti, Dorothea Building, 1st Floor, Office 12, 3030 Limassol, Cyprus. These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Scout Me Pro ("Company," "we," "us," or "our"), governing your access to and use of the Scout Me Pro mobile application, website at scoutmepro.com, and all related services (collectively, the "Platform").

BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.

1.2 Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Platform with an updated "Last Updated" date. For material changes, we will provide at least 30 days' advance notice via email or in-app notification. Your continued use of the Platform after such changes constitutes acceptance of the modified Terms.

1.3 Additional Terms

Certain features or services may be subject to additional terms, which will be presented to you at the time of access. Such additional terms are incorporated by reference into these Terms.

2. Company Information

3. Eligibility and Account Requirements

3.1 Age Requirements

You must be at least 13 years old to use the Platform. We ask for your date of birth when you sign up and do not accept accounts for anyone under 13. If we learn that an account belongs to someone under 13, we close it. The following age-specific requirements apply:

• Users 18 and older: May create an account and use the Platform independently
• Users 16-17: May create an account and use the Platform without parental consent. Extra protections for under-18s still apply (see Section 6.3)
• Users 13-15: May create an account, but need a parent or guardian's consent before they can upload videos or have a public profile (see Section 3.2)
• Scout accounts: Only for adults aged 18 or over

3.2 Parental Consent for Minors

If consent is not given, we send reminders. If it still is not given, we may close the account after giving at least 14 days' notice. When a user turns 16, the consent requirement ends automatically.

Parents and guardians who provide consent agree to:

• Supervise their child's use of the Platform
• Be responsible for their child's compliance with these Terms
• Accept full responsibility for any content posted by their child

There is no separate parent account. Scouts may contact a parent or guardian of a user under 18 by email through the Platform, and parents can contact us at support@scoutmepro.com about their child's account, including to ask for it to be deleted.

3.3 Account Registration

To access certain features of the Platform, you must register for an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities under your account
• Immediately notify us of any unauthorized account access

3.4 Account Types

The Platform offers different account types:

• Footballer Accounts: For players showcasing their football skills
• Scout Accounts: For talent scouts, coaches, and recruiters aged 18 or over. Scouts may apply for verification (with photo ID), which we review by hand. Only verified scouts can message users under 18

4. Platform Description and Services

4.1 Platform Purpose

Scout Me Pro is a football (soccer) platform that lets players showcase their skills through video so that scouts, coaches, and football organisations can find them. It is a mobile app for iOS and Android; the website shows public profiles and shared videos but does not offer accounts, uploads, or messaging.

4.2 Services Provided

• Video upload and sharing capabilities
• Player profile creation and management
• Discovery and recommendation features
• Messaging and communication tools
• Analytics and performance insights
• Scout and recruiter discovery tools

4.3 No Guarantees

While we strive to connect footballers with opportunities, we do not guarantee:

• Any particular level of exposure or visibility
• Contact from scouts or recruiters
• Trials, scholarships, contracts, or other opportunities
• Accuracy of information provided by other users

4.4 Automated and AI Features

Some features are produced by automated systems, including artificial intelligence:

• AI video analysis (Pro) is an automated assessment of a clip. It can be wrong or incomplete and is not a professional scouting or coaching opinion. If an analysis fails, the credit is returned.
• Support replies may be written by our AI support assistant. Replies sent without a person reading them first say so, and a member of our team reads every support conversation.
• Content checks on videos and messages are partly automated (see Section 7.2).

5. User Content

5.1 Definition

"User Content" includes all content you submit, upload, post, or transmit through the Platform, including but not limited to videos, photographs, text, comments, messages, profile information, and any other materials.

5.2 Ownership

You retain ownership of your User Content. However, by posting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Platform and our business, including for promotional purposes.

5.3 Representations and Warranties

By posting User Content, you represent and warrant that:

• You own or have the necessary rights to post the content
• Your content does not violate any third party's rights
• Your content complies with these Terms and all applicable laws
• Your content is accurate and not misleading
• For content featuring minors, you have obtained necessary parental consent

5.4 Content Responsibility

You are solely responsible for your User Content. We do not endorse any User Content and expressly disclaim any liability related to User Content.

6. Prohibited Content and Conduct

6.1 Prohibited Content

You may not post, upload, or transmit any content that:

• Contains nudity, sexual content, or sexually suggestive material
• Depicts or promotes violence, self-harm, or dangerous activities
• Encourages, promotes or gives instructions for suicide, self-harm or eating disorders
• Encourages a dangerous challenge or stunt, or encourages anyone to take a harmful substance or a harmful amount of one
• Bullies anyone, or shames people for their body or looks
• Promotes depression, hopelessness or despair
• Contains hate speech, discrimination, or harassment
• Exploits, endangers, or is harmful to minors in any way
• Infringes intellectual property or other proprietary rights
• Contains false, misleading, or deceptive information
• Promotes illegal activities or substances
• Contains malware, viruses, or harmful code
• Constitutes spam, phishing, or unauthorized advertising
• Violates any applicable law or regulation

6.2 Prohibited Conduct

You agree not to:

• Use the Platform for any illegal purpose
• Harass, bully, stalk, or intimidate other users
• Impersonate any person or entity
• Create multiple accounts for deceptive purposes
• Attempt to access other users' accounts
• Interfere with or disrupt the Platform's operation
• Use automated systems to access the Platform without permission
• Scrape, harvest, or collect user information
• Circumvent security measures or access restrictions
• Reverse engineer or attempt to extract source code
• Use the Platform in ways that could harm minors
• Solicit personal information from minors
• Engage in grooming or inappropriate contact with minors
• Ask any user for money for a trial, assessment, introduction, or placement. Scout Me Pro never charges players for trials
• Get around the limits on sharing contact details in messages (for example, in any chat with a user under 18)

6.3 Special Protections for Minors

7. Content Moderation and Enforcement

7.1 Moderation Rights

We reserve the right, but have no obligation, to:

• Monitor, review, and screen User Content
• Remove or disable access to any User Content
• Investigate violations of these Terms
• Take appropriate action against violators
• Cooperate with law enforcement as required

7.2 Automated Moderation

We use automated systems, including artificial intelligence, to screen content for policy violations. Content may be automatically flagged, restricted, or removed. Human review is available for appeals.

7.3 Reporting Violations

Users can report content or conduct that violates these Terms through in-app reporting tools or by contacting legal@scoutmepro.com. We will review reports and take appropriate action.

7.4 Enforcement Actions

Violations may result in:

• Warning notifications
• Content removal
• Temporary account restrictions
• Permanent account termination
• Legal action
• Reports to law enforcement

7.5 Appeals

Users may appeal moderation decisions within 30 days by contacting support in the app (Settings, Help Center) or at support@scoutmepro.com. A person reviews every appeal, and we respond within 14 business days. Removed videos are kept for 7 days in case of an appeal; after that, if an appeal succeeds, you can upload the video again.

7.6 Online Safety: How We Protect You From Illegal Content

Scout Me Pro follows the UK Online Safety Act 2023. Illegal content is not allowed on the Platform, and we treat these kinds most seriously:

• Terrorism content. We remove it and close the account that shared it. We also remove any account run by or for an organisation proscribed in the UK.
• Child sexual exploitation and abuse, including grooming and sexual images of anyone under 18. We remove it, close the account and may report it to law enforcement. Our rules for messaging under-18s are in 7.7.
• Other priority illegal content, including fraud (such as asking a player to pay for a trial), threats, harassment, hate, intimate image abuse, cyberflashing, encouraging suicide or self-harm, human trafficking, and the sale of drugs or weapons. We remove it and warn, restrict or close the account.

Videos are checked before anyone else can see them, messages and public text are checked when they are sent (see 7.8), and a person reviews what is reported to us. When we find illegal content, or it is reported to us, we take it down as quickly as we can. We apply these rules to every account in the same way.

Intimate images. If someone has shared an intimate image of you without your consent, or of someone you are acting for, report it. In the app, press and hold the message, or open the video's menu, tap Report and choose "An intimate image of me (or someone I act for) shared without my consent". You confirm that it is an intimate image, that it shows you or the person you act for, and that you are reporting in good faith, and you give us an email address or phone number to contact you on. If the image is somewhere else on Scout Me Pro, or you can't use the app, email support@scoutmepro.com with "Intimate image" in the subject and the same details, including where the image is.

We hide the image as soon as you report it, along with any identical copies we find, and a person checks it. Within 48 hours of your report we take it down for good, unless it isn't an intimate image, or you aren't the person in it or acting for them. If so, we tell you why. Your report opens a request in the app (Settings, Help Center, My requests). If you are unhappy with how we handled it, write there or reply to our email: we deal with those complaints urgently, and a person always answers them.

7.7 Online Safety: How We Protect Children

Scout Me Pro is for people aged 13 and over. We work out your age from the date of birth you give us. If more than one date of birth has ever been recorded for your account, we use the youngest. People under 13 cannot sign up, and if we learn that an account belongs to someone under 13, we close it after giving notice. Players aged 13 to 15 need a parent or guardian's consent before their profile is public or they can upload videos.

For every player under 18, these protections are always on:

• Only verified scouts can message them. An unverified scout can instead email the player's parent or guardian, if the parent has confirmed their email address with us.
• Anyone else who wants to message them sends a message request. The player sees who is asking, and only sees the message after accepting. Until then, the sender can send just one message.
• Phone numbers, email addresses and links to other messaging apps are blocked in chats with under-18s.
• They are not suggested to other users, their follower lists are private, and every follow needs their approval.
• The first time they chat with an account, they see a safety reminder with options to block, mute or report.

The content below is not allowed for anyone. For each kind, this is how we keep it away from children. The same protections apply to everyone under 18; players aged 13 to 15 also stay private until a parent or guardian consents.

• Pornography: videos are checked for nudity before anyone sees them, and photos in messages are checked when they are sent. Under-18s see nothing from a new contact until they accept the request.
• Content encouraging suicide, self-harm or eating disorders: messages, comments, captions and bios are checked when they are sent, videos are checked for gore before they are shown, and we remove anything reported.
• Abuse or hatred based on race, religion, sex, sexual orientation, disability or gender identity, and bullying: text is checked for abuse, with stricter limits when an under-18 is in the conversation. Players can block, mute and report anyone.
• Violent content, and content encouraging serious violence: videos are checked for violence and gore before they are shown, and text is checked for threats.
• Dangerous challenges or stunts, and harmful substances: videos are checked for drugs and alcohol, and we remove challenge content when we find it or it is reported.
• Body-shaming, and content that promotes depression or hopelessness: comments and messages are checked, and we remove it when we find it or it is reported.

We also warn players never to pay for a trial or share their contact details.

7.8 Automated Tools We Use

We use these automated tools ("proactive technology") to find content that breaks these Terms or the law:

• Videos. When you upload a video, SightEngine checks it for nudity, weapons, alcohol, drugs, gore and violence. Nobody else can see the video until this check has approved it. When the result is unclear, a person reviews the video.
• Photos in messages. Right after a photo is sent, Google Cloud Vision SafeSearch checks it. Photos it flags are hidden or held for a person to review.
• Message text. Before the other person is notified, an instant check looks for words linked to harm to children and, in chats with under-18s, for contact details. Then Anthropic's Claude rates the text for abuse and threats. Messages that clearly fail are hidden, and borderline ones are flagged for a person to review.
• Video descriptions, comments and profile bios. These get the same checks when they are saved. If the AI check is unavailable and an under-18 is involved, the text is blocked rather than let through.
• Account checks. Every hour we look for signs of misuse, such as an adult mentioning fees to an under-18 or several people reporting or blocking one account. New scout accounts are also checked, partly by Claude, to spot players who chose the wrong account type. These checks lead to warnings or to a person reviewing the account. They do not close accounts on their own.

If you think one of these tools got it wrong, you can appeal (7.5) or complain (7.9).

7.9 Complaints

You can complain to us, whether or not you have an account, about any of the following:

• Content you think is illegal, or harmful to children
• Us not following these Terms or our duties under the Online Safety Act
• Content of yours that we removed or restricted, or a warning or restriction on your account
• An automated tool that you think treated your content wrongly
• Being treated as under 13 or under 18 when you are not

To complain, use the report option on the message, video or profile, go to Settings, Help Center in the app, or email support@scoutmepro.com. Legal matters can go to legal@scoutmepro.com. A person reads every complaint. Players under 18 can use the same routes, and can ask a parent or an adult they trust to help. After you report something, the app also shows where to get support, such as Childline for under-19s in the UK.

How long it takes. A person looks at every report within 24 hours, and at reports about a child's safety first. Intimate image reports are decided within 48 hours (7.6). We answer other complaints, including appeals, within 14 business days. The app confirms each report and request when you send it and says how long it will take.

What can happen. We may remove the content, warn, restrict or close the account, or decide that it doesn't break these Terms and leave it. When we have decided, we tell you in the app what we did. You can turn these updates off when you send a report or a request, or later in the request; or tell us, and we will stop.

Who is told. We never tell the person you report, or anyone else, who reported them, and we never show them what you wrote. That stays true if they appeal. If we remove their content, we tell them it broke our rules. If we restrict their account partly because of reports, our notice may say that other members reported them, without saying who or what was said. In a one-to-one chat they may still guess, so you can also block them.

If we remove or restrict your content, or suspend or ban your account, in breach of these Terms, you have the right to bring a claim against us for breach of contract.

8. Intellectual Property Rights

8.1 Platform Ownership

The Platform, including its design, features, functionality, code, and content (excluding User Content), is owned by Scout Me Pro and protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted are reserved.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

8.3 Trademarks

"Scout Me Pro," our logo, and other marks are trademarks of Scout Me Pro. You may not use our trademarks without prior written permission.

8.4 DMCA and Copyright Claims

We respect intellectual property rights and respond to notices of alleged infringement in accordance with the Digital Millennium Copyright Act (DMCA) and similar laws. To report copyright infringement, contact our designated agent:

9. Subscriptions and Payments

9.1 Free and Premium Services

The Platform has a free tier and a paid tier for footballers ("Pro"), offered as monthly, yearly, or one-time lifetime plans. Scout accounts are free. Pro is sold only in the mobile app, through the Apple App Store or Google Play; there is no purchase on our website. The features included in each tier are described in the app.

9.2 Payment Terms

• Apple or Google takes payment, using the payment method in your App Store or Google Play account, under their terms
• Prices are shown in the app in your local currency and can differ by country
• Monthly and yearly plans renew automatically and are billed in advance until you cancel
• If a price changes, Apple or Google will tell you before it applies to your subscription
• Promotional free Pro periods (for example, after your first approved video) need no payment details, do not renew, and never turn into a paid subscription

9.3 Cancellation

You may cancel at any time in your App Store or Google Play subscription settings (in the app: Settings, Account, Manage subscription). Pro stays active until the end of the period you have paid for. Deleting your Scout Me Pro account does not cancel the subscription, so cancel it in the store first. When Pro ends, your account returns to the free tier; videos over the free limit stay visible for 30 days and are then hidden, not deleted, and they come back if you subscribe again.

9.4 Refund Policy

Because Apple or Google takes the payment, refunds are decided by them under their refund policies: on iPhone at reportaproblem.apple.com, and on Android through your Google Play order history. We cannot issue refunds ourselves. If something went wrong on our side, contact support and we will help you with your request to the store.

If you are a consumer in the EU or UK, your statutory right to withdraw from a digital purchase within 14 days applies, subject to its limits once you have started using the service, and is handled by Apple or Google.

10. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Platform, you consent to our collection and use of your information as described in the Privacy Policy.

11. Disclaimers

11.1 "As Is" Basis

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11.2 No Guarantee of Availability

We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

11.3 Third-Party Content

We are not responsible for third-party content, products, or services accessed through the Platform.

11.4 User Interactions

We are not responsible for interactions between users, including communications, meetings, or transactions occurring through or as a result of the Platform. Exercise caution when interacting with other users, especially when minors are involved.

12. Limitation of Liability

12.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SCOUT ME PRO, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap on Liability

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

12.3 Jurisdictional Limitations

Some jurisdictions do not allow limitations on implied warranties or liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Scout Me Pro and its affiliates, directors, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of the Platform
• Your User Content
• Your violation of these Terms
• Your violation of any third party's rights
• Your violation of any applicable law

14. Termination

14.1 Termination by You

You may delete your account at any time in the app (Settings, Danger Zone, Delete account) or by contacting support@scoutmepro.com. The account is deleted 30 days later; until then you can sign back in and keep it. Deleting the account does not cancel a Pro subscription (see Section 9.3).

14.2 Termination by Us

We may suspend or terminate your access to the Platform at any time, with or without cause, with or without notice, including for:

• Violation of these Terms
• Conduct that we believe is harmful to other users or the Platform
• Extended periods of inactivity
• A user under 16 whose parent or guardian has not given consent (see Section 3.2)
• A user found to be under 13
• Requests by law enforcement
• Discontinuation of the Platform

14.3 Effect of Termination

Upon termination:

• Your right to use the Platform immediately ceases
• We may delete your account and User Content
• Provisions that should survive termination will remain in effect
• Refunds of subscription fees are decided by Apple or Google (see Section 9.4)
• Reports about content or messages may be kept as safety records after the account is deleted

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at legal@scoutmepro.com to attempt informal resolution. We will work in good faith to resolve disputes within 60 days.

15.2 Arbitration (Non-EU/UK Users)

For users outside the EU/UK, any disputes not resolved informally shall be resolved by binding arbitration administered by the International Chamber of Commerce (ICC) in accordance with its rules. The arbitration shall be conducted in English in Limassol, Cyprus, unless otherwise agreed.

15.3 Class Action Waiver (Non-EU/UK Users)

For users outside the EU/UK, you agree to resolve disputes on an individual basis and waive any right to bring claims as a class, collective, or representative action.

15.4 EU/UK Users

If you are a consumer in the EU or UK, you retain your right to bring claims in your local courts.

15.5 Exceptions

Either party may seek injunctive relief in court for intellectual property violations or urgent protection of rights.

16. Governing Law and Jurisdiction

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law principles.

16.2 Jurisdiction

Subject to the dispute resolution provisions above, the courts of Limassol, Cyprus shall have exclusive jurisdiction over any disputes arising from these Terms.

16.3 Consumer Protection

Nothing in these Terms affects your statutory rights as a consumer under the mandatory laws of your country of residence.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms, constitute the entire agreement between you and Scout Me Pro regarding the Platform.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.

17.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, government action, or internet failures.

17.6 Notices

We may provide notices to you via email, in-app notification, or posting on the Platform. You may provide notices to us at legal@scoutmepro.com.

17.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except that parents/guardians are third-party beneficiaries of provisions relating to minors.

17.8 Language

These Terms are provided in English. Translations may be provided for convenience but the English version shall prevail in case of conflict.

18. Region-Specific Terms

18.1 United States

• California residents: See the CCPA provisions in our Privacy Policy
• The Platform is not for children under 13. We do not knowingly collect personal information from them, and we close any account we find belongs to someone under 13

18.2 European Union

• GDPR rights apply as detailed in our Privacy Policy
• You have a 14-day cooling-off period for digital services
• Mandatory consumer protection laws of your country apply

18.3 United Kingdom

• UK GDPR and Data Protection Act 2018 apply
• Age Appropriate Design Code compliance for users under 18

18.4 Australia

• Australian Consumer Law applies
• Privacy Act 1988 compliance

18.5 Canada

• PIPEDA and provincial privacy laws apply
• CASL compliance for commercial electronic messages

19. Contact Information

For questions, concerns, or requests regarding these Terms, please contact us:

20. Acknowledgment

BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE PLATFORM.

FOR PARENTS AND GUARDIANS: BY PROVIDING CONSENT FOR YOUR CHILD TO USE THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM ON BEHALF OF YOUR CHILD. YOU ACCEPT RESPONSIBILITY FOR YOUR CHILD'S USE OF THE PLATFORM AND COMPLIANCE WITH THESE TERMS.